Delivery & Returns
Standard delivery encompasses mainland UK only. If you would like your gifts delivered outside of Mainland UK please contact us via email or telephone and we can provide a quote.
Once your order has been placed and paid in full for we will send an email confirmation to you. This should be instant, so please contact us if you do not receive this.
We dispatch all orders within 2 working days unless stated on the product description, however if you have asked us to send the item on a specific date then we shall send your parcel out on the date requested. All our deliveries are expected to be received within 2- 3 working days.
If you want to send part of your order to a different address (such as delivering direct to a friend) then please place a separate order for each address. Delivery is still free so you won’t pay anything extra for this unless you choose our premium service.
Please note : if you choose ‘Premium Express Service’ then a fee will be charged per item for this service. If you only wish to send just one item via the premium delivery (chargeable) service then we advise you to order this one item as a seperate order, so that you can take advantage of the free delivery for all other items.
All our Carabella Gift hampers are delivered via courier, we can issue you with a tracking number if you are concerned about your delivery at any time. We keep a record of every parcel and can track each one so there should be no need for lost parcels. Kiddy Kits will be sent via this courier also.
The delivery driver may wish to collect a signature, unless you specify a safe place to leave your parcel if you are not home, however we cannot guarantee that your driver will still leave the parcel without a signature. You can ask for the delivery to be sent to an alternative address when you checkout.
On occasion we may experience a delay in sending your order, if this occurs we will notify you and explain when you can expect to receive your order and/or offer an alternative.
If you notice any damage upon taking delivery you must refuse the parcel and do not sign for it, by signing you are accepting that your parcel was complete and undamaged upon delivery.
All returns are paid for by us providing our terms are adhered to.
You can return your order as long as it is done so within 7 days from delivery. If you decide to return your Carabella box you must return the box and all of the unopened and unused contents as a complete package, we cannot refund individual items from the gift boxes. The box must be undamaged and all items within must be unused, not damaged in any way and unopened otherwise we will be unable to refund you.
If you wish to return anything please email us at firstname.lastname@example.org and we will send you a form to complete and explain what to do next. We will arrange for a collection to be made and we ask that you make the parcel available on the agreed day or a charge may occur for failed collection from you.
Please ensure the returns address and consignment number are displayed clearly (we will provide you with this information) for the courier and the parcel is sealed in safe and protective packaging, any item damaged or missing upon receipt this end may result in your refund not being processed.
If you wish to report any damage we will ask you to provide photos so we can assess the situation and decide on the best course of action.
Please note if you decide to return part or all of your order you will need to pay £7.50 for postage back to us, this is non refundable. In some cases we will offer a single item replacement rather than issuing a refund or full replacement. We reserve the right to take the best course of action for ourselves and our customers in each case.
Written by Carabella Trading Ltd July 2014.