T's & C's
Bespoke HampersIf your order contains any of the following items we will be unable to refund your order (including postage & packaging) once it has been delivered:
- Fresh food gifts (including cheese, meat or fish).
- Personalised and branded goods.
- Bespoke hampers.
Orders and PaymentYou can place an order on our website, over the telephone or via email. We accept payment via most credit and debit cards both on our website and also via telephone orders. We will take card details over the phone for any orders that have been submitted via email. Alternatively we can take payment via BACs.
You can pay by Access, Mastercard, Visa and Switch and Delta. We regret we are unable to accept payment by Solo / Electron. We also accept payment via BACs.
All card payments are validated and authorised prior to completion of your order. We are not liable for non-delivery of your goods if your payment is not authorised.
You may order and pay for goods up to 90 days in advance of delivery during which time the price will be held.
Credit terms are available by application for large corporate orders. Our terms of payment are 30 days from invoice date.
UK Delivery options and surcharges.
Orders received by midday (GMT) Monday to Thursday can be despatched for next day delivery almost anywhere in mainland UK and may be subject to a surcharge. Please see delivery details for surcharges.
Mainland UK and out of area deliveries
We deliver to all of mainland UK and all delivery options are available. We also deliver to the Highlands and Islands. See delivery details for options and relevant surcharges.
European and oversees deliveries
We regret that deliveries outside England, Scotland, Wales and Northern Ireland cannot be achieved for Christmas 2021, due to changes in legislation following Brexit.
We regret that we are unable to deliver to PO boxes.
Weekends and bank Holidays
We are unable to deliver on Bank Holidays. We do offer a Saturday and Sunday delivery service subject to a surcharge. See delivery details.
Redirection of goods
Please make sure you give the correct address and postcode for the recipient. Additional charges will be made for redirection or for re-delivery due to address or postcode error.
All orders are subject to availability. If a product is out of stock or has been oversold we will attempt to contact the purchaser as soon as possible to agree an alternative product choice. We will do our utmost to meet the delivery date chosen but reserve the right to miss the date if we are unable to contact the purchaser to agree a replacement product.
'No-quibble policy - distance selling regulations
We operate a ‘No Quibble’ policy for order cancellation. You are allowed a 14 day cooling off period from the date of delivery. This means that we will refund the total cost of the product and the delivery charges (including any out of area, named day or Saturday surcharges) to you, in full, if you choose to cancel your order for any reason provided you comply with the below:
- You notify us of your cancellation in writing (letter or email) to this address within 14 working days of delivery.
- The goods remain unused and component parts are unopened.
- You or the recipient retain and take reasonable care of the goods until collected by our carrier.
- You or the recipient are reasonable in making the goods available for collection by our carrier who will collect only during the daytime on working days (not weekends or Bank Holidays) within 21 days of notifying us of the cancellation.
- Refunds will be issued upon receipt of the item.
- Please note the exceptions listed below.
Wines and spiritsMany of our gifts contain alcohol, therefore the minimum age to order these types of gifts is 18 years of age. It is an offence to purchase or attempt to purchase alcoholic liquor under the Licensing Act 2003 if you are under the age of 18.
Product shelf lifeIn respect of ambient hampers we guarantee a minimum shelf life of 28 days for the earliest dated product within the gift unless the hamper is being sold on a specific promotion which compensates for the reduced shelf life. For fresh food hampers (which can include cheese, fish, meat and pates) we guarantee a minimum shelf life of 7 days for the earliest dated product within the gift unless the hamper is being sold on a specific promotion which compensates for the reduced shelf life. If you are purchasing a hamper that is part of our Christmas range the minimum shelf life will typically be 3rd January, with the exception of the breakfast hampers which will have a minimum shelf life of the 27th December. Our shelf life promise is only guaranteed if the delivery of the hamper is successful on the carrier’s first attempt.
AllergensSome of the products within our hampers contain allergens such as nuts, egg, milk and gluten. Please contact us directly if you require further information.
Hamper listings and substitutionsWe aim to keep our website as up to date as possible but we reserve the right to make changes to descriptions, contents, prices, delivery methods, add or delete products at any time.
All products are fully itemised and fairly described however, in the event of supply difficulties, we reserve the right to substitute any items with replacements of equal or higher quality and value that may or may not be listed in the contents section of the product descriptions. For special dietary hampers, suitable substitutions will be made.